Services Catalog

Support the Administrative & Business-related functions of the University.

• Service Descriptions
• Alumni & Advancement 
  Support Alumni portals and offerings that support University Advancement and Development
• Business Capability & Process Automation  
  Support best practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes
• Data Reporting & Analytics 
  Support business intelligence platforms, data warehouses, dashboards, analytical tools, transactional reporting, operational data stores and data governance

OIT Core App/System/Tools:

• Adobe Creative Cloud 
• AOI
• Apporto
• ArcGIS
• Articulate Rise & Storyline

Support the Communication & Collaboration-related functions of the University.

• Service Descriptions
• Conferencing & Telephones 
  Support the telephony infrastructure including voice/VoIP, teleconferencing, web conferencing both on-premises and in the cloud
• E-Mail & Collaboration  
  Support electronic messaging, information sharing, productivity and integrated collaboration suites
• Mass & Emergency Communication 
  Support One-way and emergency communications across the University
• Media & AV 
  Support broadcasting, live streaming, video recording, media production and related event support
• Web Services 
  Support content management systems, portals, web hosting, web analytics, user experience design, and URL management – also includes website and mobile application development

OIT Core App/System/Tools:

• AT&T Website Solution 
• BenQ Device Management Solution (DMS)
• Blackboard Ally
• BrightSign
• Cisco Secure Client
• Cisco Finesse 

Support the Endpoint Computing-related functions of the University.

• Service Descriptions
• Desktop & Mobile Device Support 
  Support all types of end-point devices including laptops, desktops, mobile devices and related peripherals
• Hardware Lifecycle Services   
  Support purchasing consultation, hardware procurement, device refresh, leasing and overall technology recycling
• Printing & Related Services 
  Support all technology associated with printers and copiers
• Software & Applications Distribution 
  Support the distribution, installation, and troubleshooting of desktop and cloud-based software

OIT Core App/System/Tools:

• Cisco Jabber
• CrowdStrike
• Deep Freeze 
• Docusign -  Electronic Signature Tool
• Duo

Support the Information Security-related functions of the University.

• Service Descriptions
• Identity & Access Management 
  Support for University accounts, authentication, access and role-based provisioning
• Secure Computing 
  Support network, system and application security including threat monitoring and management
• Security Consulting & Education 
  Support security assessments, education and overall awareness of University security requirements, policies and guidelines
• Security Incident Response & Investigation 
  Support the response, remediation and proactive mitigation of incidents and vulnerabilities
• Security Policy & Compliance 
  Support University policy, compliance, and audit guidelines

OIT Core App/System/Tools:

• E-Commerce
• Echo Polls
• Echo360 
• Endnote
• EVALS
• Faculty Profiles

Support the IT Infrastructure-related functions of the University. 

• Service Descriptions
• Business Continuity & Disaster Recovery  
  Support all business continuity-related consulting, planning and disaster recovery exercises and execution
• Data Center Services 
  Support the strategy, planning, architecture, and operation of physical and virtual datacenters located on premises and at remote locations
• Database Management  
  Support the hosting and administration of physical and/or virtual databases
• Integration Services 
  Support app/system integration through consultancy as a consolidated service
• Monitoring & Alert Management 
  Support the monitoring of OIT services and their underpinning technologies
• Network & Connectivity Management 
  Support the architecture, installation and operation of all items required to offer Network Connectivity
• Server & Storage Management 
  Support the provisioning, hosting and administration of physical and virtual servers with their related storage capabilities

OIT Core App/System/Tools:

• GoUHCL (powered by Quicklaunch)
• IBM SPSS
• ITSM System (BMC Footprints)
• JAMF Pro 
• LabStats 
• LastPass
• Learning Management System (Blackboard)
• Long Distance Code Request Tool

Support the IT Professional-related functions of the University.

• Service Descriptions
• Continuous Improvement & Innovation 
  Support business process streamlining, relationship management, and analysis
• Digital Accessibility 
  Support the assessment and enablement academic software, university applications and electronic/digital resources
• IT Communications & Documentation 
  Support the development and delivery of communications related to OIT Services
• OIT Service Delivery & Support 
  Support the design and maintenance of the capabilities, tools and service points needed for OIT Service Delivery
• OIT Strategy, Governance & Enterprise Architecture 
  Support University-level strategy & planning
• Portfolio & Project Management 
  Support project portfolio management and related services
• Training & Outreach 
  Support the development, delivery and coordination of end-user technology training for applications and systems

OIT Core App/System/Tools:

• M365
• Microsoft Endpoint Configuration Manager (MECM)
• Microsoft Intune
• Microsoft Windows Server 
• Minitab
• OneButton Video Recording Studio
• Online Evaluations
• PaperCut

Support the Research-related functions of the University.

• Service Descriptions
• Research-Specific Computing & Applications 
  Support research efforts to enable plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation
• Research Data Services 
  Support of the research data lifecycle
• Research Software 
  Support software management, development, optimization, troubleshooting and workflow engineering

OIT Core App/System/Tools:

• Poll Everywhere 
• ProctorU
• Profiles
• Quality Matters

Support the Teaching & Learning-related functions of the University.

• Service Descriptions
• Assessment Systems & Learning Analytics 
  Support for assessing learning outcomes & learning analytics
• Academic Technlolgy & Support 
  Support the physical classrooms, specialized & virtual learning environments (suitably equipped and functional)
• E-Portfolio Management  
  Support the creation and management of e-portfolios to include e-textbooks & online self-curation tools
• Instructional Design & Technology  
  Support the optimization and effective use of teaching & learning technologies
• Learning Management 
  Support the management of academic course materials and the facilitation of teaching & learning using online portals
• Lecture Capture  
  Support the recording, storing, editing & publishing of lectures
• Polling & Surveys 
  Support the solicitation of feedback from a group of individuals for Academic or Business purposes

OIT Core App/System/Tools:

• Qualtrics – Survey Tool
• Remote Access Dashboard (RAD)
• Reset Password Tool
• Respondus Exam 4.0
• Respondus LockDown Browser and Monitor
• SAS
• Scantron
• SCORM
• SLAPO
• SMP
• SonicWall (Firewall)
• Student Conference Reports
• Syllabus Tool
• Team Dynamix (TDX)
• VMWare vSphere
• Zoo