Support (Level S3 - Support Senior)
- Level Guide
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OverviewSenior-level position. Performs complex tasks.
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KnowledgeTypically requires considerable related experience and know how.
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Skills/ProficiencyFully proficient in role. Applies well developed skills to complete a broad range of tasks.
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Degree of SupervisionLimited supervision with latitude for independent judgment. Regularly completes assignments with little or no assistance. May assist less-experienced team members.
Competencies
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy,
and enthusiasm.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding
of the unique needs of different audiences.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes
and failures as learning fodder.
Values Differences*
Recognizing the value that different perspectives and cultures bring to an organization.
*Denotes an emotional intelligence competency which contributes to ones ability to manage interpersonal and intrapersonal skills needed for the role.