Support (Level S2 - Support Intermediate)
- Level Guide
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OverviewMid-level position. Performs general tasks and completes routine assignments.
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KnowledgeTypically requires some related experience and know how.
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Skills/ProficiencyDeveloping proficiency in role. Applies skills to the completion of assigned tasks.
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Degree of SupervisionModerate supervision with some latitude for independent judgment. Receives assistance in the completion of more complex assignments.
Competencies
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy,
and enthusiasm.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding
of the unique needs of different audiences.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes
and failures as learning fodder.
Values Differences*
Recognizing the value that different perspectives and cultures bring to an organization.
*Denotes an emotional intelligence competency which contributes to ones ability to manage interpersonal and intrapersonal skills needed for the role.