Online Proctoring Resources

LockDown Browser is a custom browser that locks down the testing environment within a learning management system. When LockDown Browser is required for an online exam, students are unable to print, copy, visit other websites, or access other applications. Respondus Monitor is an online proctoring solution that adds webcam and video analytics to LockDown Browser.

Getting Started with Respondus LockDown Browser

1. Download the UHCL-Specific Version of LockDown Browser for you device. NOTE: There is also a short video on the download page that demonstrates how to install LockDown Browser.
2. When it's time to take your online test, close all applications, tools, etc. on your device and then open LockDown Browser.
3. Once in the LockDown Browser, navigate to Canvas (depending upon the course), enter the course, and open the test.

Technical Support Resources

UHCL's Office of Information Technology (OIT) has only very limited access to troubleshoot Respondus issues. Therefore, we recommend using the following support options provided by Respondus:

• 24/7/365 Live Chat Support for Students
• Open a Support Ticket with Respondus

You may also find the following resources useful, especially if you are a new Respondus LockDown Browser user:

• Student Video Overview
• Student Quick Start Guide – Canvas (Classic Quizzes)
• Student Quick Start Guide – Canvas (New Quizzes)

LockDown Browser is a custom browser that locks down the testing environment within a learning management system. When LockDown Browser is required for an online exam, students are unable to print, copy, visit other websites, or access other applications. Respondus Monitor is an online proctoring solution that adds webcam and video analytics to LockDown Browser.

Faculty Getting Started and Support Resources

UHCL's Office of Information Technology (OIT) has only very limited access to troubleshoot Respondus issues. Therefore, we recommend using the following resources and support options provided by Respondus:

• Overview Video
• Instructor Quick Start Guide – Canvas (Classic Quizzes)
• Instructor Quick Start Guide – Canvas (New Quizzes)
• Open a Support Ticket
• Office Hours with Respondus Trainers
• In-App Training Videos & Guides
• Instructor Training Webinars

Live (EDU) includes a live-proctored launch live proctor monitoring throughout the test session. Faculty and students must both schedule exams with ProctorU well in advance to ensure that they have sufficient staff to proctor the exam. When reviewing the resources on the ProctorU web site, make sure that you always focus on information for the Live+ option.

FA23 Update - Beginning in the Fall 2023 semester, ProctorU requires users to download and use the ProctorU Guardian browser for proctored exams.

How Do I Prepare for My ProctorU Exam?

Step 1:

Create a ProctorU account and download the Guardian Secure Proctoring Browser.

Step 2:

Schedule your exam at least 72 hours in advance. 

Step 3:

Test your equipment.

Step 4:

Prepare for exam day.

This video will walk you through the exam day experience, including any best practices. For additional information, read this article to ensure you are prepared for exam day.

Need More Help?

ProctorU wants you to know that they are always available to help! You can always start a live chat by logging into your ProctorU account and clicking the chat icon on the lower right side of your screen, opening a support ticket, or calling (855) 772-8678.   

Live (EDU) includes a live-proctored launch live proctor monitoring throughout the test session. Faculty and students must both schedule exams with ProctorU well in advance to ensure that they have sufficient staff to proctor the exam. When reviewing the resources on the ProctorU web site, make sure that you always focus on information for the Live+ option.

FA23 Update - Beginning in the Fall 2023 semester, ProctorU requires users to download and use the ProctorU Guardian browser for proctored exams.

How Do I Get Started?

Step 1:

Create a ProctorU account and download the Guardian Secure Proctoring Browser. We also recommend registering for ProctorU’s “Live+ 101 Training for Instructors.” All this information and many other resources are available on ProctorU’s “Welcome, New Exam Admins & Instructors! Let’s Get Started!” webpage.

Step 2:

Schedule your exam in the ProctorU system. ProctorU recommends that you enter an exam into our system at least two weeks prior to the start of the exam window. This gives test-takers enough time to schedule their exam appointment and helps ensure we can plan capacity needs appropriately.

Start by logging into your account at go.proctoru.com and use our integrated, step-by-step training experience. Once you’re logged in, just click on the button that says Exam Entry Guide. Alternatively, you can read through our documentation here.

IMPORTANT! When setting up your exam in ProctorU, you will be asked to specify a department. BUS faculty should select the “BUS” option. All non-BUS instructors should select the “General Exam” option for the department setting.

Need More Help?

ProctorU wants you to know that they are always available to help! You can always start a live chat by logging into your ProctorU account and clicking the chat icon on the lower right side of your screen, opening a support ticket, or calling (855) 772-8678.