Managerial (Level M1 - First Level Manager)

Competencies

Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Balances Stakeholders
Anticipating and balancing the needs of multiple stakeholders.

Being Resilient*
Rebounding from setbacks and adversity when facing difficult situations.

Collaborates*
Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates Innovation
Creating new and better ways for the organization to be successful.

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Develops Talent
Developing people to meet both their career goals and the organization's goals.

Instills Trust*
Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Managers Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Values Differences*
Recognizing the value that different perspectives and cultures bring to an organization.

*Denotes an emotional intelligence competency which contributes to ones ability to manage interpersonal and intrapersonal skills need for the role.