Mail and Print Services

Mission

UHCL's General Support Services is comprised of Print Services, and Mail and Receiving Services. The department provides copy, printing services, package and mail distribution. Our objective is to support the mission of the University while providing positive customer service and maintaining the highest level of ethics and integrity, promoting the efficient use of all University resources.

Mail and Receiving Services

Notifications for packages are being sent by email to the addressee on the package unless departments designate an alternative staff member.

Please note that it can take up to 48 hours to process packages. You may receive an automated email from the shipper (Amazon, FedEx ...) that your package was delivered, however, it may not have been unpacked or received/processed by UHCL staff yet. Making sure the purchaser's name is on the order when placing the order helps to ensure a smoother, quicker delivery.

To arrange curbside pick up in the receiving dock area at the Bayou Building or delivery to department offices of mail and packages, contact dockmailroom@uhcl.edu, 281-283-2205 or 281-283-2237. 

Mail Services Schedule

Print and Copy Services

Email colorprint@uhcl.edu or call 281-283-2220 for your printing and promotional needs.

Mail Services Mail Box Locations

For your convenience, US postage stamps are now available for sale in Print Support Services located in Bayou 2403 (formerly known as the Copy Center.)

There are two gray postal mail boxes placed for your convenience:

• Bayou 1st Floor - near JSC ATM machine/Police office
• SSCB 1st  Floor - hallway adjacent to Health Center

NOTE: Drop Box / Daily mail pick-up at 4 p.m.

Additional Information

• Postal Expenditure Form
• Print Support Services IDT Charge Form
• Print Support Services Prices

Receiving 

Receiving Dock personnel are responsible for the receipt, general inspection, and identification of all incoming shipments. Receiving is also responsible for promptly notifying all interested parties of the receipt and condition of incoming shipments by delivering the merchandise to requesting departments and providing a receiving report or electronic signature. To aid the Receiving Department, be sure the purchase request has the building and room number of where the merchandise should be delivered. If there is more than one delivery location, be sure to type on your purchase request, the building and room number of where you want each item to be delivered.

Items Addressed Directly to Personnel 

Items not on Purchase Order:

The Receiving Department cannot store merchandise if the requesting department is not ready to have the items delivered. Before you order anything make sure that you can accept delivery of the items when they arrive. This is especially true for furniture items. The Receiving Dock does not have the space to store merchandise.

Furniture should be ordered assembled unless the requesting department is willing to do the assembly. No department at the University will do the assembly for you.

Return of Merchandise

The Receiving Dock will return any excess, damaged or incorrect items ordered on a purchase order and acquire replacement goods. All returns must be in the original box. A Package Return to Sender will be documented electronically and signed for by the Outgoing Carrier. Call the Receiving Dock if you receive the wrong item. Accounts Payable will not pay the invoice when it arrives unless it is identical to the original purchase order, or to a corrected purchase order.

If you discover a problem with materials you have received on a purchase order:

1. Call Receiving at 281-283-2211, 2205 or 2206 within 24 hours of delivery. Explain your problem to them and they will generate a Package Return to Sender. Receiving will pick up the item within one working day, unless you stipulate otherwise.
2. If you requested an item in error, you may have to pay restocking charges and return freight charges. The dock can check this for you. These charges will be paid from the cost center on the original purchase order.
3. Receiving personnel cannot return personal items.
4. Returns must be made before the invoice is paid by Accounts Payable. If Accounts Payable has a returned merchandise form on file, they will not pay the invoice please contact Receiving as soon as you find a problem with your order.