CrowdStrike Update

How to Resolve BSOD Issues After a CrowdStrike Update

Follow the below steps to resolve "The blue screen of death" (BSOD) issues:

(Please note, in order to carry out the below steps, an administrator account is required) 

1. Cycle through BSODs until you get the recovery screen.
2. Navigate to Troubleshoot>Advanced Options>Startup Settings
3. Press "Restart"
4. Skip the first Bitlocker recovery key prompt by pressing Esc
5. Skip the second Bitlocker recovery key prompt by selecting Skip This Drive in the bottom right
6. Navigate to Troubleshoot>Advanced Options>Command Prompt
7. Type "bcdedit /set {default} safeboot minimal", then press enter.
8. Go back to the WinRE main menu and select Continue.
9. It may cycle 2-3 times.
10. If you booted into safe mode, log in per normal.
11. Open Windows Explorer, navigate to C:\Windows\System32\drivers\Crowdstrike
12. Delete the offending file (STARTS with C-00000291*, .sys file extension)
13. Open command prompt (as administrator)
14. Type "bcdedit /deletevalue (default} safeboot", then press enter.
15. Restart as normal, confirm normal behavior.