Online Freight Broker/Agent Training

Freight brokers find carriers for shippers to haul their freight. They also assume financial responsibility in the shipping process by invoicing shippers, paying carriers and agents, extending credit and more. 

A freight agent acts as an independent salesperson for a freight brokerage or independent broker. Freight agents may work on commission bringing in new customers.

According to the Bureau of Labor Statistics, freight brokers make an average of $45,000 annually. Depending on your experience level, top brokers can make over $66,600 per year.

Freight brokers can set their own hours — deciding when and how much they work. Many work from home, so they create their own work/life balance around shipping and carrier schedules.

The Federal Motor Carrier Safety Administration (FMCSA) regulates and provides safety oversight for commercial motor vehicles (CMVs).

The Basics of Freight Brokering

Job duties, qualities and skills of an effective freight broker and a freight broker agent

Setting Up Your Business and Office

Steps needed to launch a brokerage and set up an office

Setting Goals and Developing Your Corporate Identity

Evaluate business goals and mission statements

Setting Up Your Shipper Packet and Your Carrier Packet

Documents to send to shippers and carriers

Operations and Using Operations Software

Forms, logs, and broker software that work best for business; how to avoid or manage day-to-day problems that freight brokers face

Types of Freight and Exploring Niche Markets

Differentiate between the types of freight an the types of niche markets available

Transportation Law

Transportation law most affect business as a broker or agent, and why they are important to operations

Broker-Carrier Contracts

How contracts protect brokers and carriers

Broker-Shipper Agreements

Components of an effective broker-shipper agreement

Insurance for Carriers and Brokers

Insurance policies and forms essential for carriers and brokers

Recordkeeping, Accounting, and Financial Management

Different processes and records encountered as a broker freight

Determining Your Rate Quotes

Rate quotes that are based on relevant information

Carrier Relations and Solutions for Success

Situations from a carrier's point of view

Sales and Profitability

Sales techniques and results as part of sales success

Advanced Marketing

Marketing efforts that will be beneficial for business

Develop Your Negotiation Skills

Negotiation skills from first real sales calls

Jan Roach has been a partner in a freight brokerage operation since 1995. For over 10 years, she ran a freight brokerage, overseeing sales, marketing, accounting and day-to-day operations. Roach holds a Bachelor of Science from Baylor University and has provided training for the freight industry since 2001.

Jeff Roach has been in the transportation industry since 1986. He founded his own freight brokerage in 1995, after working as the vice president of national accounts for a major truckload carrier. He grew his brokerage into a multimillion-dollar business and began developing freight broker courses in 2001. Roach holds a Bachelor of Science from Abilene Christian University.